FREQUENTLY ASKED QUESTIONS

FAQs

• What is our lead time?

  Every piece is 100% handmade, so we need some time to create them at the highest standard!
  
  In general, it takes 2 to 4 weeks to produce and deliver your beautiful piece after payment. Depending on the demand, we also offer an express delivery option (10-14 business days) for an extra charge which can be selected at checkout.
  
  If you need your sign for an event or a special date, please make sure to contact us at hello@yellowpop.comand we'll do our best to deliver the sign on time!
  
  We offer free shipping worldwide.

• How do I hang my piece?

  Your custom LED neon sign is like a beautiful painting, but even easier to hang 😎

  You have 3 options:
  - Mount it to the wall
  - Hang it from the ceiling
  - Use 3M Stripes

  Alternatively, if you cannot mount or hang your sign we can offer you a stand option. See examples of how to hang your sign here.

• How will my neon look in real life?

  Sometimes it is hard to imagine what your neon sign will look like in real life. Or perhaps you're not sure which color you'd like for your custom LED neon sign, you can't decide which will look best in your space. Don't worry, our designers will send you a mock up before we finalize your design, so you can make sure your sign is exactly what you want!

• Can I hang my piece outside?

  Yes, we make outdoor signs! If you're looking to hang your sign outdoors, select the "outdoor" option while designing your neon! Your sign will be made slightly differently, so it is safe to use outdoors and supplied with a special power supply.
  
  Please be aware dimmers cannot be used on outdoor products, and you should always protect your sign from extreme weather.

  Outdoor signs should not be mounted on a metal structure to avoid exceeding maximum temperature.

• What does the warranty cover?

  We offer a 2-year warranty with all our LED neon signs.
  
  However, this does not extend to any damage that may occur as a result of incorrect installation or physical damage during usage.
  
  Please contact us if you have any issues with your signs. We'll do our best to find the best solution for you!